All service returns require contacting Aqua-Vu support and receiving a Return Authorization number or RA#. Aqua-Vu RA# requests can be submitted by using the contact form found on Aquavu.com webpage under Support/Contact Us. RA# requests can also be requested by contacting our support staff by phone at 218-297-0737 or toll free at 816-755-6303.
If your system is under warranty or we feel the problem is something we should cover, your system will be repaired and returned to you with no additional charge to you. If your system is outside the warranty window, we will contact you with any repair and shipping charges. We do require a $65.00 labor service fee not including any replacement parts on systems that require repair labor. In cases where the system simply needs a replacement part and no labor, we will contact the customer with the replacement part cost. Return shipping charges may also apply.